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Frequently Asked Questions
How much does it cost to store at Public Self Storage?
We offer a wide variety of storage unit sizes and prices. Contact our friendly sales team for assistance in finding the perfect unit to suit your budget.
Do I need to provide my own padlock?
We do sell padlocks that will fit on your storage unit, you may bring one from home if you have one.
How do I pay for my storage unit?
You can pay via credit card, EFTPOS, or bank deposit. Cash payments are accepted at Braybrook, Epping, and Scoresby locations, but not at Hallam. It is a requirement to have a card on file if you are to receive any sort of discount.
When are late fees charged?
Late fees apply if your account isn’t paid on time. A detailed schedule of fees and charges will be provided and explained when you sign your contract.
Do Public Self Storage staff have access to my unit?
No. Only you have access to your storage unit. You’ll have a personal access code and hold the only key—Public Self Storage does not retain customer keys.
How long can a shipping container stay on the hardstand area?
Containers can be onsite for a maximum of 48 hours. Please note additional charges will apply if containers remain longer. To ensure a smooth experience, all container drop-offs need to be booked in advance; unfortunately, containers arriving without a booking cannot be accepted.
Is Public Self Storage open on public holidays?
Our offices operate from 10 am to 4 pm on most public holidays. Please refer to our friendly staff or office doors for specific office hours. Access to storage units with 24/7 access remains unchanged on public holidays.
What happens if there’s a problem after hours?
In emergencies, you can contact our after-hours mobile number. Please reserve calls to this number for extreme circumstances only.
Can I move out any time?
Yes. We require you to notify our office at least 14 days before your intended move-out date. This is a paid notice period.
Can Public Self Storage recommend a removalist?
Absolutely. Our sales team will be happy to assist you with recommendations.
Do storage units have power?
No storage units at Public Self Storage are powered. Power points on site are not permitted to be used. However, adequate lighting is provided at the entrance of every unit.
How much does it cost to store at Public Self Storage?
We have a large range of various unit sizes and prices. Call our friendly sales team, and they will find a size to suit your budget.
Do I need to provide my own padlock?
Yes you do. You can bring your own with you on the day you move in, or alternatively purchase one from our office.
How do I pay for my unit?
You can pay via Credit card, Eftpos or bank deposit, Cash is taken at our Braybrook, Epping and Scoresby sites but not at our Hallam site.
When are late fees charged to my account?
Late fees are charged when the account is not paid on time. When you sign a contract with us a schedule of our late fees and charges will be given to you and explained in detail.
Do staff at Public Self Storage have access to my unit?
No. You are the only one who can access your unit. You will have your own access code and you keep the key. Public Self Storage does not hold any keys for customers on the premises.
Will Public Self Storage accept deliveries on my behalf?
Yes we will. However, we need a minimum of 24 hours notice prior to arrival, to ensure that we have the room to hold the goods and it is on a “first in best dressed” basis. Goods will only be held for a maximum of 24 hours and our staff are not able to pack your goods into your unit. Our staff need to be advised of the size of the delivery as if your delivery needs to be unloaded via a forklift you will need to organise a driver who has the correct insurances to be able to do so.
How long can a shipping container stay on the hardstand?
Containers need to be unloaded and picked up within a 48 hour time frame, unless previously approved by Public Self Storage management. As we have many businesses who require the use of the hard stand we need 24 hours notice prior to arrival so that all customers get a chance to use it.
How many containers can fit on the hardstand?
The maximum number of containers we can have at any one time is three.
Is Public Self Storage open on public holidays?
The office is open from 10am to 4pm on public holidays. We are not open on Christmas Day, Boxing Day, New Years Day, Good Friday, Easter Sunday and Anzac Day. You will still have normal pin code access at any time on these days.
What happens if I have a problem in the facility after hours?
A staff member does have a mobile phone that can be contacted after hours. Please note that this number is only to be called in extreme circumstances.
Can I move out any time?
Yes you can provided you have called the office and given 14 days notice prior to vacating.
Can Public Self Storage recommend a removalist?
Yes we can. Ask one of our sales team for assistance.
Does my unit have power?
None of the units at Public Self Storage have power in them. There is lighting at the front of every unit which is more than adequate.